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UCX ADVANCED APPLICATIONS


Advanced Applications - All included in Single Extension License

Mobility

 

Never miss another call. Ensure all calls find you based on rules you create, using features like scheduler, simultaneous ringing and privileged lists. Don’t want customers to know you’re working from home? Make and receive calls on your mobile device, with the appearance of using your office phone.

Conferencing

 

Host your own on-demand conference calls for both internal and external attendees, with all the features like conference recording and add or remove participants. It includes: Password-Protected Conference Bridges, Third-party dial-in through DID, Participant Management & Conference Recording.

IVR

 

Interactive Voice Response offers several options to help ensure that your callers don't get confused and trapped. Within each IVR, you can choose whether or not to allow your callers to dial an extension at any time. This is useful for creating different kinds of IVR experiences. Play a sound to the caller, then continue to the next action. This is for greetings, prompts, instructions, etc. Use the Sound Manager to record whatever sounds you want.

Call Recording

 

Record Calls on Demand or all calls. Complete set of call records that are easy to access, browse and export. Set up recording of every call made or received on an extension-by-extension basis. Also you can create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.

Contact Center

 

Easy to configure and use yet highly effective contact center solution with advanced reporting. Minimize customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back.

Integrating Messaging

 

Simple flexible voice messages users retrieve from their hard client, Softphone, portal or even via email. Leave you a Voicemail message that can be sent to you as a .wav file to your favorite email client.

Call Detail Reporting

 

Complete set of call records that are easy to access, browse and export. A log of all calls made including: source number; destination number; call duration, date and time. Full graphic reporting included as standard.

 



                 
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